Refund policy

Return & Refund Policy

We care about your experience and will review order problems fairly, while keeping clear boundaries around food safety, shipping, and customer responsibilities.

Food Products & Storage
• Dog treats, cookies, and other food products are final sale and cannot be returned or exchanged. This does not prevent review of an order problem below.
• Follow the storage and shelf-life instructions on each product page and package. Our treats are made without artificial preservatives.
• Deterioration caused by improper storage or packages left outside or unattended after delivery does not qualify for complimentary refunds or replacements.

Incorrect or Missing Items
• If your delivered order contains an incorrect item or is missing an item, email treatdealer@buffcakebarkery.com within 3 days of delivery with your order number and relevant photos.
• We will correct packing, addressing, or fulfillment errors made by Buff Cake Barkery at our expense.

Shipping Damage & Missing Packages
• For visibly damaged shipping boxes, delayed or missing packages, or packages marked delivered but not located, contact the carrier first using your tracking number.
• Photograph damage and retain the products and packaging for investigation or an eligible claim.
• If products are damaged inside an apparently intact box, email us within 3 days of delivery with your order number and photos of the products and packaging for review.
• If a carrier issue remains unresolved, we’ll assist with available shipping documentation and eligible claims. Refunds and replacements are not automatic; the circumstances and available evidence will be reviewed.

Customer-Provided Addresses
• Orders correctly shipped to the address provided do not qualify for complimentary refunds or replacements because another destination was intended.
• Customers are responsible for reshipping or replacement costs resulting from their address errors or failure to collect a package.

Approved Refunds
• Approved refunds are issued to the original payment method. Processing times vary by payment provider.
• Any goodwill exception is considered individually and does not change this policy. These policies do not limit rights required by applicable law.

Questions: treatdealer@buffcakebarkery.com

For complete shipping, storage, and subscription information, visit:
https://www.buffcakebarkery.com/pages/order-policies-treat-care